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1. Non Voice Process
Data Entry/ document Services:
Industries which can benefit from Document Conversion

Educational Publishing 

Publishers of elementary, high school, and college textbooks as well as digital content services for web, wireless, and eBook versions of textbooks.

Professional Publishing

Publishers of scientific, technical, medical books, and journals.

Information Publishing

Libraries, universities, and information aggregators.

Financial Publishing

Investment management groups and financial printers.

Advantages of Document (data) conversion with VM Links:
  • Fast and easy access to information.
  • Searchable content for retrieval of documents of any format in record time.
  • Consolidation of electronic documents.
  • Reduction of storage space, greater productivity with increased profits.
  • Secured data with multi-user accessibility.
  • A virus-free environment for safe file sharing.
  • Elimination of costly storage.
Structurally our Data Entry Services are based on volume divided into:
  • Rule Based Data Entry
  • Product registration cards
  • Forms based Data Entry
  • Activity based / Research based/ Format free Data Entry
  • Subscription forms
  • Survey forms/Questionnaires
  • Customer Lists, Warranty Registrations
  • Dictionaries, Manuals, Encyclopedia
  • Trade show contacts
  • Airway bill entries
  • Business cards
  • Index Cards
  • Catalogs
  • Market Research Tabulations
  • Rebate coupons
  • Tax Forms
  • Shipping documents
  • Land Records Management
  • Annual Reports
  • Business and Telephone Directories
  • Credit card applications
  • Library Cards
  • Medical & Insurance claims
Volume Data Entry (Handwritten / Printed)
  • Open-Ended Research Coding
  • Data Extraction, Tabulation and Analysis
  • Bulk Bill/Order Processing
  • Online Data Entry and Remote Verification
  • Abstracting and Indexing
  • Internet Research, Email Mining and Customized List Making
  • Material Safety Data Sheets (MSDS) forms
  • Medical/Insurance Claims — compliant with HIPAA (HCFA, UB 92, ADA–94)
  • Catalog Conversion and Digitization
When it comes to data format, we are flexible. Some of the typical formats in which we can deliver the data are:
  • Database Format
  • Text Format (*.txt)
  • Excel Format (*.xls)
  • HTML Format
  • Word Format (*.doc)
  • Acrobat Portable Document Format (*.pdf)
  • Binary
  • Access Format (*.mdb)
  • Or any other type you need
Our Data entry processes are quality driven via the following procedures (99.95% accuracy guaranteed):
  • Single Key
  • Key & Verification
  • Double Keying & Double Verification / comparison
  • Triple Keying & Triple Compare
Document Services
  • Screening, Imaging, Digitization
  • OCR, Archiving
  • HTML/SGML/XML/PDF conversion
  • Records Management & Storage
  • Rule Based Formatting
  • Intelligence Based Formatting
  • HTML can be easily converted to XML
  • Content Tagging & QA (tagging, indexing, labeling, searching, and publishing of electronic content for use across multiple digital-mediums, including eBooks, PDFs, digital journals, and websites, or archived for later use.)
  • E-Books
Digital Image Processing

We process digital images or photo editing which include :

  • Image size alteration
  • Sharpening and softening images
  • Image Cropping
  • Selecting and merging of images
  • Histogram Setting
  • Slicing of images
  • Noise Removal
  • Special effects
  • Unwanted Elements Removal
  • Change color depth
  • Color Changes
  • Contrast change and brightening
  • Image Orientation
  • Color adjustments
  • Perspective correction and distortion
  • Background Removal or Clipping path developing
Transcription Services
  • Internet Transcription Services
  • Focus Groups Transcription
  • Digital Transcription Services
  • Medical Conference Transcription
  • Teleconference Transcription
  • Medical Transcription
  • Legal Transcription
  • Legacy Transcriptions
  • Conference Transcription
  • Brail Transcription
2. Voice Process
Domestic Inbound Services
  • 800 answering services
  • Insurance claims processing services
  • Phone answering services
  • Product recall management services
  • Up-selling & cross-selling services
  • Registration of event and trade show participants and prospects services
  • Claims processing services
  • Warranty registration services
  • Product information request services
  • Job dispatch services
  • Order taking services
  • Billing queries services
  • Online customer support services
  • Sales closure services
  • Directory inquiry services
  • Subscription services
  • Payment collection services
  • Order entry services
  • Charge back handling services
  • Inbound sales
  • Real-time inventory status services
  • Answering services
  • Ticketing sales subscription services
  • Scheduling sales demos services
  • Rebate processing services
  • Event scheduling services
Domestic Outbound Services
  • Telemarketing services
  • Database selling services
  • Lead generation services
  • Market intelligence services
  • Appointment setting services
  • Direct mail follow-up services
International Inbound Services
  • Customer Service
  • Up-selling and Cross-selling
  • Application / Claims processing
  • Technical Support/ Help desk
  • Subscription services
  • Troubleshooting for products and services
  • Billing queries, etc.
  • Inquiry Service
  • Sales and Order Fulfillment
  • Product information requests
  • Order taking
  • Dealer locator service
  • Sales closures
  • ATM / POS locator service, etc.

3. LPO (Legal Process Outsourcing)
Corporate Legal Services:
  • Commercial document/agreement drafting, review and renewal
  • Document abstraction services
  • Contract management
  • Maintenance of contract database
  • Corporate due diligence
  • Due diligence services
Legal Animation & other value added services:
  • Legal animation
  • Business research analysis
  • Business intelligence services
  • Legal transcription
  • Case management software
  • E-discovery
4. BPO Consualtancy -end 2 end services
Our services span across board, and embrace all necessary technology platforms. We create a versatile, dynamic mix of services that will address your needs and will also be flexible enough to upgrade or modify over time.

End-to-end Solutions – We provide solutions and services across all elements that go into customer interaction

Infrastructure – Set up

Manpower – Hiring, Training and Managing

Technology – Leveraging technology to work for you

Mobile and web based solutions

Database Management & Analytics – Processing & Mining Expertise

Customised Consumer Interaction Plans – Depending upon your organisation's needs and costs; we will create a plan that will bring you high efficiency. We provide the flexibility to include as many touch point media as the company requires – email, mobile, internet.

Range of Options – Customer touchpoints vary across businesses like telecom, financial services or retail. At VM Links, we understand all facets of consumer interaction across these businesses and this makes us a one-stop solution provider for your consumer-interaction needs.

Integrated/Unified Plan – The ability to unify the multitude of consumer touchpoint processes and media leads to a program that is integrated and intelligent. This enables creation of a high-quality database, which in turn is a strategic asset for any business.


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